FAQ
Below are answers to some of the most frequently asked questions about our water bottles, shopping process, shipping, and more. If you have a question that is not addressed here, please contact our customer service team for assistance.
Q: What materials are your water bottles made of? A: All our water bottles are made of high-quality, BPA-free, and non-toxic materials, including stainless steel, glass, and food-grade plastic. We prioritize materials that are safe for you and the environment, and each bottle undergoes rigorous testing to ensure it meets our strict quality standards. Stainless steel bottles are durable and keep drinks hot or cold for hours, while glass bottles are eco-friendly and easy to clean. Food-grade plastic bottles are lightweight and shatter-resistant, making them ideal for on-the-go use.
Q: Are your water bottles dishwasher safe? A: Most of our water bottles are dishwasher safe, but we recommend checking the product description for specific care instructions. Stainless steel and glass bottles can typically be washed in the dishwasher (top rack recommended), while some plastic bottles may be hand-wash only to prevent damage. To extend the life of your water bottle, we also recommend avoiding harsh detergents and scrubbers.
Q: How do I track my order? A: Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to check the status of your order on our website or through the shipping carrier’s website. If you do not receive a tracking number within 3 business days of placing your order, please contact our customer service team for assistance.
Q: Can I change or cancel my order after it has been placed? A: We process orders quickly, so changes or cancellations are only possible if we haven’t started processing your order yet. If you need to change or cancel your order, please contact our customer service team immediately with your order number. If your order has already been processed or shipped, we cannot make changes or cancel it, but you may be able to return the items once you receive them (see our Return & Exchange Policy for details).
Q: Do you offer international shipping? A: Yes, we ship to most countries around the world. International shipping times and costs vary depending on your location, and you may be subject to customs duties, taxes, or fees imposed by your country’s customs office. These charges are your responsibility and are not included in the order total. Please check our Shipping Policy for more information.